Features of Our
service management Software
service management Software
Add Flexibility and Functionality To Your Current System
FOCOS Innovations offers a modular, web-based platform called FOCOSconnect. The Service Central module can provide you with the flexible, secure, solution you’ve been looking for in an innovative software that easily integrates into your current system. Our service management software provides managed care organizations, caregivers, and state agencies the tools necessary to improve communication, increase productivity, control costs, and achieve better outcomes. Learn more about all of the features of our Service Central module and how it can help you.
Service Central Service Management Software Features
Consumer Relationship Management
Electronic Visit Verification (EVV)
Complete Service & Utilization Management
Electronic Visit Verification (EVV)
Real-time Alerts & Reporting
Flexible Service Scheduling
Better Care and Beyond
Learn about the benefits of being able to connect, schedule, and track in real-timeCommitted to Success
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Key Features of our Service Management Software
Consumer Relationship Management
Track everything you need to know about each and every consumer in order to provide them with the highest quality of care. Build better relationships and boost consumer-caregiver trust through consumer relationship management tools that allow you to keep track of important details so you can offer a more personalized experience.
Electronic Visit Verification
Service visits can be documented easily and accurately with our permissions-based, WCAG 2.1 and HIPAA-compliant platform. Get confirmation showing when and where services have been delivered using built-in GPS tracking for greater accountability and transparency.
Flexible Service Scheduling
Optimize caregiver scheduling based on client needs, care plans, and the availability of authorized care providers. When last-minute changes need to be made, our software can send up-to-the-minute alerts to consumers and caregivers to keep everyone in the know. Additional options and multiple configuration possibilities make it easy to track every last detail down to the mileage and bill rate.
Track Real-Time Visit Status
Access real-time information to track the status of caregiver visits. Get start-and-stop visit alerts plus view service task details, caregiver and provider notes and even track multi-service visits. A user-friendly interface allows you to filter visits by completed, missed, extended, late, or adjusted status. Get all of the information you need in one convenient location and instantly view compliance metrics by provider and consumer.
Accessible To All Stakeholders
Consumers and family members can easily access real-time information, empowering independence and enabling family members to monitor their loved one’s progress and communicate directly with caregivers. Unlimited role-based permission controls make it easy for all parties within the circle of support to stay connected and access the data they need while maintaining a secure interface where only approved users can access the information.
Flexible Mobile Device Options
With the FOCOSconnect Service Central Module, there’s no need to purchase specialized hardware. The software easily integrates into their current system and users have everything they need right at their fingertips. It’s easy to access consumer data, real-time schedules, and document consumer information with one easy-to-use, secure app that works on virtually any mobile device.
Real-time Alerts
Enable caregivers to provide the right care at the right time by giving them access to the most up to date information. Build trust and consumer engagement by including them and family members when there’s a change in plans. Real-time alerts allow caregivers, consumers, and family members to be active members of the circle of support.
Custom Reports
Get full visibility of your business with custom reports that allow you to analyze performance, and identify ways to increase productivity. Track KPIs, view compliance metrics, and get access to financial reports. With all of the data at your fingertips, you can streamline processes, optimize workflow, and improve compliance.
Learn more about our service management software
Changing Healthcare…For the Better
Are you looking for a way to increase productivity and realize cost savings while being able to offer consumers a higher level of care? FOCOS Innovations has helped managed care organizations by providing them with the tools they need to provide the right care at the right time, improve compliance metrics, and boost performance.
FOCOS Innovations is dedicated to delivering innovative technology that pairs flexibility and convenience with unparalleled reporting and access to real-time information. Schedule a demo with one of our team members to see first hand how our consumer-centric software can help you meet the challenges of home- and community-based healthcare. It’s a win-win for everyone.
Are you interested in learning more about FOCOS Innovations and exploring the features of our Service Central module? Contact a member of our team today to get answers to all of your questions and to schedule your free consultation!
