Consolidated Customer Service Center (CCSC) at 1-800-283-4465
|IVR Prompt||Caller Response|
|Welcome to New Mexico Human Services Department.|
|To continue in English, press or say “one”
Para continuar en Español, marque o diga “Dos”.
|Press 1 for English and 2 for Spanish Note: There will be a 2 – 3 second delay before moving to the next step.|
|Ok. Please listen to this message in its entirety as our options have recently changed. This call may be recorded for quality improvement and training purposes.|
|To find out what benefits you are currently eligible for, say ‘benefits’. If you recently applied for one of the assistance programs you can check the most current status of your application by saying, ‘status’. If you have scheduled appointments, you can get this information by saying ‘appointments’. For the most recent Child Support payments made or received, say ‘payment information’. For Mi Via or Self Directed Community Benefits, press 5. For something else, say ‘other’||Press 5
There will be a 2 – 3 second delay before moving to the next step.
|Okay. Please wait while we transfer you to the next available agent.|
Note: If you say ‘other’ you will be taken through numerous prompts before reaching a Mi Via / Self-Directed agent.