If you are entering time in Authenticare, please allow overnight batching of your time to occur. If you enter time after 12am, your time will not show in FOCoS until 8am the following day. There is no need to reenter your time in the FOCoS. If after 24 hours you do not see a time entry in Authenticare , please call the Consolidated Customer Service Center (CCSC) at 1-800-283-4465 then press 5.

If you are an Employer of Record (EOR) for the Self-Directed Community Benefit (SDCB) program, please ensure that your employees clock in and out using the AuthentiCare System for personal care (PCS) and respite services. If you are approved by your MCO for an electronic timesheet exception, please continue to submit timesheets directly to Conduent.

If you need assistance with AuthentiCare, please contact your Support Broker.